Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it done using a web browser.Īnd the article may have the title of another printer, but the steps are bound to help resolve your concern as well. You can also refer to the below video for the same. Power on the printer and verify it reconnects to the router If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web). Set router to 20Mhz only, or 145Mbps depending on the router.Īlways use WPA2-AES (Personal) encryption, but you can try `mixed' mode.ĭisable WPS and never use it and disable UPnP for the routers security. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. In the router: (Refer to your router manual for information) Verify the printer is on the latest firmware by checking with the HP Support site. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer. Or use the Printer Assistant, Printer Home Page (EWS). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. Microsoft Windows 7: 1 GHz 32-bit (x86) or 64-bit (圆4) processor, 1 GB (32-bit) or 2 GB (64-bit) RAM, 600 MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer Windows Vista: 800 MHz 32-bit (x86) or 64-bit (圆4) processor, 512 MB RAM, 700 MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer Windows XP (SP2) or. Verify in the printer that 'Auto Off/Sleep' is disabled. Please follow the below steps to assign a manual/static IP to resolve your concern: Chinese Greetings from the HP Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. Please click “ Accepted Solution ” if you feel my post solved your issue, it will help others find the solution. Hope this helps! Keep me posted for further assistance. These steps include unpacking, installing ink cartridges & software. Learn how to setup your HP Deskjet 3050 All-in-One Printer series - J610. If it is solid blue, the printer is connected. The information contained herein is subject to change without notice. Printer: Check the Wireless light on the control panel.HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network. Install HP Smart app to setup and use your Printer.If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.NOTE: HP recommends plugging the printer directly into a wall outlet.If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.Turn off the computer or mobile device that you are attempting to print from.If the printer does not turn off, disconnect the power cord from the printer and from the power source. Press the power button to turn off the printer.You do not need to continue troubleshooting. If the printer is available and has a ready status, the issue is resolved.If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.If you are using a network printer, restart the router. Restart your computer or mobile device and the printer to clear any error states.Use the printer after each task to see if the issue is resolved. Perform the following tasks in the order given. Make sure, your printer and your device are on the same network as 2.4GHZ only. I understand that you are facing issues with the printer offline. DesignJet, Large Format Printers & Digital Press Operating System: Microsoft Windows 10 (64-bit) HP Deskjet 3755.
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